The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Is the cloud radically new? No.... it is old wine in new bags with a twist. Already at the turn of the last millennium, I was developing, selling and implementing Cloud services for Multrix, a small Dutch independent Cloud services provider “avant la lettre”. Later on, when I was working for Shell Global Functions as… Read More Cloud services, old wine in new bags?!
In this article, we will cover the cutover plan, its purpose and provide guidance for the setting up the structure and agreement. The objective of the cutover period is to ensure the service that has gone in production fulfills the expectations of its users and that the organization can deliver the needed operational quality. Start… Read More The Service Cutover Plan