The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services
The cutover plan In this article, we will cover the cutover plan, its purpose and provide guidance for the setting up the structure and agreement. The objective of the cutover period is to ensure the service that has gone in production fulfills the expectations of its users and that the organization can deliver the needed… Read More The Service Cutover Plan
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Most investments decisions are driven by the benefit and return we expect to get from the money we invest. There is either a business opportunity that we want to exploit or we want to increase our net gains by improving the efficiency and effectiveness of our operation. As business operations start to become more reliant… Read More The importance of the Business Impact Assessment in the Digital economy.
Why operational readiness matters! An organization that doesn't prepare for the operational phase can be found struggling with issues long after the introduction and as a result will have a lower return on their investment. The Benefits of first time right The cost for resolving an issue is generally significantly higher when the service is… Read More Sourcing for operational readiness
introducing process pragmatism and touching why this is needed for the governance of cloud services… Read More Introducing the process pragmatist