Tag: service management
The importance of the Business Impact Assessment in the Digital economy.
AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness… Read More INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
INFOGRAPHIC: MIXING AGILE and WATERFALL
INFOGRAPHIC: Mixing agile and waterfall… Read More INFOGRAPHIC: MIXING AGILE and WATERFALL
Does your process still make sense? (The Process Pragmatist Short Video)
Introducing the process pragmatist
introducing process pragmatism and touching why this is needed for the governance of cloud services… Read More Introducing the process pragmatist
The eight opsasto assurances
INFOGRAPHIC: The eight opsasto assurances… Read More The eight opsasto assurances
OPSASTO, An approach to enhance operational readiness
How we can get more value out of our IT Services through sourcing them with secure and reliable operations in mind. Berlin, June-2016… Read More OPSASTO, An approach to enhance operational readiness