The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Is the cloud radically new? No.... it is old wine in new bags with a twist. Already at the turn of the last millennium, I was developing, selling and implementing Cloud services for Multrix, a small Dutch independent Cloud services provider “avant la lettre”. Later on, when I was working for Shell Global Functions as… Read More Cloud services, old wine in new bags?!
Out of the 100 companies that topped the fortune 500 list at the beginning of the millennium only 41 are still represented today. In fact, only 10% of the original list, made in 1955, are still on it. Great companies come and go. But some seem better equipped to cope with changes than others. They… Read More How to become good at change.
The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services