According to Taiichi Ohno, something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s manual should be out of date. One of the famous teaching methods by Taiichi Ohno is the chalk circle. The method itself is simple.… Read More Standing in the Circle
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
INFOGRAPHIC: Mixing agile and waterfall… Read More INFOGRAPHIC: MIXING AGILE and WATERFALL
How often did I read or hear this questions and every time I wonder if the person asking it understands the purpose of the ITIL processes… Read More Do ITIL processes still have value in devops? YES!!! (short rant)
Often, I hear people say that agile is the modern way of project delivery. You will hear that agile delivery focusses on value, where waterfall focusses on control and its sequential approach is wasteful by nature. However, is that so?… Read More How to run mixed waterfall and agile projects.
The Process Pragmatist infographic… Read More The Process Pragmatist infographic