Operational Readiness
Quick Scan
rapid check that enables an organisation to deliver operational ready services
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360˚Operational
Readiness Scan
extensive check that enables an organisation to deliver operational ready services
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Support Model
Design Workshop
enables organisations to build a support model for complex service management ecosystems
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Operational Readiness
Training
enables organisations to introduce the operational readiness practice
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Ad hoc
Consulting
enables organisations to get on demand Operational Readiness Expertise
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Operational Readiness
Sourcing support
enables organisations to buy
operational ready services
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Operational Readiness Quickscan
enables an organisation deliver Operational Ready services
In an interactive session with you and your team members, we will step through all of eight assurance areas and for each area discuss which assurance measures are of value in your specific situation.
By the end of the session you will have a general idea of how “ready” you are and we will have identified the areas where your attention matters most!
Useful when: you are preparing to release a product/service
Outcome: Opsasto eight RAG report
Investment: €695,- excl. VAT
Operational Readiness 360° scan
enables an organisation deliver Operational Ready services
Readiness in each of the eight Opsasto areas is verified, through stakeholder interviews and desk research. The 360˚ approach provides an in-depth objective insight in the readiness of the service.
The operational Readiness Report provides and high-level overview and detailed findings with return-to-green suggestions so you can take direct action in those areas where your attention matters most.
Useful when: you are preparing to release a service or want to improve an existing service
Outcome: Operational Readiness Report
Investment: €3495,- ex. VAT
Support Model Design Workshop
enables organisations to build a support model for complex service management ecosystems
The support model describes how support needs are being fulfilled, which functions are available, and who provides the support functions. The design process also facilitates the discovery of stakeholder priorities and alignment of their views.
The support model is developed in close cooperation with the stakeholders. After collecting What-if & How-to scenarios, there will be two hands-on workshops where we jointly work through the scenarios to establish the ways of working and determine the support functions.
Outcome of the workshop is a logical model that shows the flows of the scenarios and a physical model that shows the support functions and possible providers.
Useful when: dealing with complex service management ecosystems. Can be used to prepare for a new service and to improve the service management of existing services.
Outcome: Support Model
Investment: €6495, – ex. VAT
Ad Hoc Consulting
Enables organisations to get on demand Operational Readiness Expertise
Useful when: you desire tailored services.
Outcome: will be jointly agreed on.
Investment: pay per hour (€165,- ex. VAT) or project price
Operational Readiness Training
Enables organisations to introduce the Operational Readiness Practice
90% of mastering a new skill is practice, practice, practice! We need to apply our knowledge and reflect on situations to put information into context.
That is why Opsasto offers on the job training with an operational readiness coach. The trainee will learn to apply operational readiness in actual situations.
The Opsasto training program has includes four stages –
Stage 1: The warming up – Trainee learns theory through self-study or classroom training
Stage 2: The apprentice period – apply theory in practice with a coach shadowing trainee sessions and evaluating with the trainee afterwards.
Stage 3: Becoming a master – Trainee now is fully independent and runs operational readiness activities. Still regularly connects with the coach for adhoc advice on scenarios and situations.
Stage 4: Mastery achieved – Trainee has become master and can start training other people.
Useful when: You want to introduce operational readiness in your organisation
Outcome: People that have followed the training are capable of applying the operational readiness ideas in practice
Investment: 9650,- ex. VAT for one trainee (request special arrangements for multiple trainees)
Operational Readiness Sourcing
Enables organisations to select Operational Ready Services
90% of mastering a new skill is practice, practice, practice! We need to apply our knowledge and reflect on situations to put information into context.
That is why Opsasto offers on the job training with an operational readiness coach. The trainee will learn to apply operational readiness in actual situations.
The Opsasto training program has includes four stages –
Stage 1: The warming up – Trainee learns theory through self-study or classroom training
Stage 2: The apprentice period – apply theory in practice with a coach shadowing trainee sessions and evaluating with the trainee afterwards.
Stage 3: Becoming a master – Trainee now is fully independent and runs operational readiness activities. Still regularly connects with the coach for adhoc advice on scenarios and situations.
Stage 4: Mastery achieved – Trainee has become master and can start training other people.
Useful when: You want to introduce operational readiness in your organisation
Outcome: People that have followed the training are capable of applying the operational readiness ideas in practice
Investment: 9650,- ex. VAT for one trainee (request special arrangements for multiple trainees)