services

Operational Readiness

Quick Scan

rapid check that enables an organisation to deliver operational ready  services


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360˚Operational

Readiness Scan

extensive check that enables an organisation to deliver operational ready services


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Support Model

Design Workshop

enables organisations to build a support model for complex service management ecosystems


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Operational Readiness

Training

enables organisations to introduce the operational readiness practice


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Ad hoc

Consulting

enables organisations to get on demand Operational Readiness Expertise


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Operational Readiness

Sourcing support

enables organisations to buy

operational ready services


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Opsasto - The Readiness QuickScan

Operational Readiness Quickscan 

enables an organisation deliver Operational Ready services

 

In an interactive session with you and your team members, we will step through all of eight assurance areas and for each area discuss which assurance measures are of value in your specific situation.

 

By the end of the session you will have a general idea of how “ready” you are and we will have identified the areas where your attention matters most!

 

Useful when:     you are preparing to release a product/service
Outcome:           Opsasto eight RAG report
Investment:      €695,- excl. VAT

Opsasto - 360 Readiness Scan - Dimitri Geelen

Operational Readiness 360° scan

enables an organisation deliver Operational Ready services

 

Readiness in each of the eight Opsasto areas is verified, through stakeholder interviews and desk research. The 360˚ approach provides an in-depth objective insight in the readiness of the service.

 

The operational Readiness Report provides and high-level overview and detailed findings with return-to-green suggestions so you can take direct action in those areas where your attention matters most.

 

Useful when:    you are preparing to release a service or want to improve an existing service
Outcome:          Operational Readiness Report
Investment:      €3495,- ex. VAT

Opsasto - Support Model Design Workshop

Support Model Design Workshop

enables organisations to build a support model for complex service management ecosystems

 

The support model describes how support needs are being fulfilled, which functions are available, and who provides the support functions. The design process also facilitates the discovery of stakeholder priorities and alignment of their views.

 

The support model is developed in close cooperation with the stakeholders. After collecting What-if & How-to scenarios, there will be two hands-on workshops where we jointly work through the scenarios to establish the ways of working and determine the support functions.

 

Outcome of the workshop is a logical model that shows the flows of the scenarios and a physical model that shows the support functions and possible providers.

 

Useful when:      dealing with complex service management ecosystems. Can be used to prepare for a                                     new service and to improve the service management of existing services.
Outcome:           Support Model
Investment:       €6495, – ex. VAT

Opsasto - Ad Hoc Consulting - Dimitri Geelen

Ad Hoc Consulting

Enables organisations to get on demand Operational Readiness Expertise

 

Useful when:      you desire tailored services.
Outcome:            will be jointly agreed on.
Investment:        pay per hour (€165,- ex. VAT) or project price

Opsasto - Operational Readiness Training - Dimitri Geelen

Operational Readiness Training

Enables organisations to introduce the Operational Readiness Practice

 

90% of mastering a new skill is practice, practice, practice! We need to apply our knowledge and reflect on situations to put information into context.
That is why Opsasto offers on the job training with an operational readiness coach. The trainee will learn to apply operational readiness in actual situations.

 

The Opsasto training program has includes four stages –
Stage 1:    The warming up – Trainee learns theory through self-study or classroom training
Stage 2:     The apprentice period – apply theory in practice with a coach shadowing trainee sessions and evaluating with the trainee afterwards.
Stage 3:    Becoming a master –  Trainee now is fully independent and runs operational readiness activities. Still regularly connects with the coach for adhoc advice on scenarios and situations.
Stage 4:    Mastery achieved – Trainee has become master and can start training other people.

 

Useful when:       You want to introduce operational readiness in your organisation
Outcome:             People that have followed the training are capable of applying the operational readiness ideas in practice
Investment:         9650,- ex. VAT for one trainee (request special arrangements for multiple trainees)

Opsasto - Operational Readiness Sourcing - Dimitri Geelen

Operational Readiness Sourcing

Enables organisations to select Operational Ready Services

 

90% of mastering a new skill is practice, practice, practice! We need to apply our knowledge and reflect on situations to put information into context.
That is why Opsasto offers on the job training with an operational readiness coach. The trainee will learn to apply operational readiness in actual situations.

 

The Opsasto training program has includes four stages –
Stage 1:    The warming up – Trainee learns theory through self-study or classroom training
Stage 2:     The apprentice period – apply theory in practice with a coach shadowing trainee sessions and evaluating with the trainee afterwards.
Stage 3:    Becoming a master –  Trainee now is fully independent and runs operational readiness activities. Still regularly connects with the coach for adhoc advice on scenarios and situations.
Stage 4:    Mastery achieved – Trainee has become master and can start training other people.

 

Useful when:       You want to introduce operational readiness in your organisation
Outcome:             People that have followed the training are capable of applying the operational readiness ideas in practice
Investment:         9650,- ex. VAT for one trainee (request special arrangements for multiple trainees)