Readers

opsasto - Dimitri Geelen

Readers

These works are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. We are making these materials available with the intent to help organisations and individuals to build valuable, people friendly services. Please feel encouraged to contact us for questions, suggestions and observations.

Opsasto - Operational Readiness Matters! - Dimitri Geelen

Introduction to Opsasto's Operational Readiness

Opsasto prevents the build-up of technical and organisational debt by balancing short-term project goals with the long-term lifecycle risks. Organisations that adopt the Opsasto operational readiness practice greatly increase the return on their investments.

Opsasto - Operational Readiness Matters! - Dimitri Geelen

Support Model Design Workshop

The Support Model Design Workshop enables organisations to build a support model for complex service management ecosystems.

Opsasto - Operational Readiness Matters! - Dimitri Geelen

The Support Cutover Plan

The lifecycle of a service stretches far after the point where the delivery project finishes. The objective of the cutover period is to ensure the service that has gone in production fulfils the expectations of its users and that the organization can deliver the needed operational quality.

Opsasto - Operational Readiness Matters! - Dimitri Geelen

Sourcing for Operational Readiness

The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. There are significant benefits in
including Opsasto requirements in RFI and RFP documents.

Opsasto - Operational Readiness Matters! - Dimitri Geelen

The Service Operating Model

Business Led IT is growing, business functions are procuring IT services. IT and business relation should shift to the partnership model. IT people can advise the business functions on the operational governance that is needed to be able to provide secure and reliable operations.

Opsasto - Operational Readiness Matters! - Dimitri Geelen

How to become good at Change

Out of the 100 companies that topped the fortune 500 list at the beginning of the millennium only 41 are still represented today. In fact, only 10% of the original list, made in 1955, are still on it. The process ecosystem can help to quickly adapt change in new organization forms, so the company will be more resilient, agile and cost effective. This is key for future business success.