Out of the 100 companies that topped the fortune 500 list at the beginning of the millennium only 41 are still represented today. In fact, only 10% of the original list, made in 1955, are still on it. Great companies come and go. But some seem better equipped to cope with changes than others. They… Read More How to become good at change.
How to facilitate the dialogue for business led IT and how this complements the bi-modal IT idea What is happening: Business Led IT is growing, business functions are procuring IT services and building their own facilities to support these services. Not always without risk. <more about business IT> Why is this happening: The cause of… Read More IT Service Operating models in an agile world
The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services
In this article, we will cover the cutover plan, its purpose and provide guidance for the setting up the structure and agreement. The objective of the cutover period is to ensure the service that has gone in production fulfills the expectations of its users and that the organization can deliver the needed operational quality. Start… Read More The Service Cutover Plan
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
How we can get more value out of our IT Services through sourcing them with secure and reliable operations in mind. Berlin, June-2016… Read More OPSASTO, An approach to enhance operational readiness