According to Taiichi Ohno, something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s manual should be out of date. One of the famous teaching methods by Taiichi Ohno is the chalk circle. The method itself is simple.… Read More Standing in the Circle
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Our guidance has always been quite simple and effective. Do a risk assessment on the issue and then prioritize. … Read More Stop debating different perspectives of the truth. Effective issue management in projects.
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness… Read More INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
A while ago I participated in the drafting of a standard for an enterprise set of non-functional requirements for one of my customers. You might wonder how did I get involved in this endeavor.… Read More The three golden rules for formulating quality requirements
How often did I read or hear this questions and every time I wonder if the person asking it understands the purpose of the ITIL processes… Read More Do ITIL processes still have value in devops? YES!!! (short rant)
Often, I hear people say that agile is the modern way of project delivery. You will hear that agile delivery focusses on value, where waterfall focusses on control and its sequential approach is wasteful by nature. However, is that so?… Read More How to run mixed waterfall and agile projects.
How we can get more value out of our IT Services through sourcing them with secure and reliable operations in mind. Berlin, June-2016… Read More OPSASTO, An approach to enhance operational readiness