The OPSASTO approach is a write-up of good practices from my seven years at Shell as a Supportability and Transition Management Lead… Read More About Opsasto
Most investments decisions are driven by the benefit and return we expect to get from the money we invest. There is either a business opportunity that we want to exploit or we want to increase our net gains by improving the efficiency and effectiveness of our operation. As business operations start to become more reliant… Read More The importance of the Business Impact Assessment in the Digital economy.
Our guidance has always been quite simple and effective. Do a risk assessment on the issue and then prioritize. … Read More Stop debating different perspectives of the truth. Effective issue management in projects.
Why operational readiness matters! An organization that doesn’t prepare for the operational phase can be found struggling with issues long after the introduction and as a result will have a lower return on their investment. The Benefits of first time right The cost for resolving an issue is generally significantly higher when the service is… Read More Sourcing for operational readiness
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness… Read More INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
INFOGRAPHIC: Mixing agile and waterfall… Read More INFOGRAPHIC: MIXING AGILE and WATERFALL
A while ago I participated in the drafting of a standard for an enterprise set of non-functional requirements for one of my customers. You might wonder how did I get involved in this endeavor.… Read More The three golden rules for formulating quality requirements
How often did I read or hear this questions and every time I wonder if the person asking it understands the purpose of the ITIL processes… Read More Do ITIL processes still have value in devops? YES!!! (short rant)
Often, I hear people say that agile is the modern way of project delivery. You will hear that agile delivery focusses on value, where waterfall focusses on control and its sequential approach is wasteful by nature. However, is that so?… Read More How to run mixed waterfall and agile projects.