According to Taiichi Ohno, something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s manual should be out of date. One of the famous teaching methods by Taiichi Ohno is the chalk circle. The method itself is simple.… Read More Standing in the Circle
The control illusion Do you need to know all the facts and possible outcomes before making a decision? Actually you can't , the dynamics of life are too complex to oversee all possibilities. It is a common misconception that we make decisions mainly on rational grounds It is a common misconception that we make decisions mainly on… Read More Make better decisions using awareness techniques
on 30 oct 2017 Bernell Geldenhuys Service Management Process Manager at De Sociale Verzekerings Bank asked: "Hi Dimitri, read the article, very good insights and I can definitely see the benefits of this approach. However, I am curious though. Is this all applicable in a DevOps scenario where dev and ops works in 1 team and are fully… Read More Devops and Agile risks are often misunderstood (opsasto Q&A)
Out of the 100 companies that topped the fortune 500 list at the beginning of the millennium only 41 are still represented today. In fact, only 10% of the original list, made in 1955, are still on it. Great companies come and go. But some seem better equipped to cope with changes than others. They… Read More How to become good at change.
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. It also facilitates the discovery of stakeholder priorities and alignment of their views. download full article OR READ THE FULL ARTICLE HERE
How to facilitate the dialogue for business led IT and how this complements the bi-modal IT idea. Download the full PDF document OR READ THE FULL ARTICLE BELOW What is happening: Business Led IT is growing, business functions are procuring IT services and building their own facilities to support these services. Not always without risk.… Read More IT Service Operating models in an agile world