The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Our guidance has always been quite simple and effective. Do a risk assessment on the issue and then prioritize. … Read More Stop debating different perspectives of the truth. Effective issue management in projects.
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness… Read More INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
INFOGRAPHIC: Mixing agile and waterfall… Read More INFOGRAPHIC: MIXING AGILE and WATERFALL
A while ago I participated in the drafting of a standard for an enterprise set of non-functional requirements for one of my customers. You might wonder how did I get involved in this endeavor.… Read More The three golden rules for formulating quality requirements
How often did I read or hear this questions and every time I wonder if the person asking it understands the purpose of the ITIL processes… Read More Do ITIL processes still have value in devops? YES!!! (short rant)