The Support Model Workshop
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Trias-Politica-of-Information-Security-part-2
The importance of the Business Impact Assessment in the Digital economy.
Stop debating different perspectives of the truth. Effective issue management in projects.
Our guidance has always been quite simple and effective. Do a risk assessment on the issue and then prioritize. … Read More Stop debating different perspectives of the truth. Effective issue management in projects.
AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness… Read More INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
INFOGRAPHIC: MIXING AGILE and WATERFALL
INFOGRAPHIC: Mixing agile and waterfall… Read More INFOGRAPHIC: MIXING AGILE and WATERFALL
The three golden rules for formulating quality requirements
A while ago I participated in the drafting of a standard for an enterprise set of non-functional requirements for one of my customers. You might wonder how did I get involved in this endeavor.… Read More The three golden rules for formulating quality requirements
Do ITIL processes still have value in devops? YES!!! (short rant)
How often did I read or hear this questions and every time I wonder if the person asking it understands the purpose of the ITIL processes… Read More Do ITIL processes still have value in devops? YES!!! (short rant)