The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
Is the cloud radically new? No.... it is old wine in new bags with a twist. Already at the turn of the last millennium, I was developing, selling and implementing Cloud services for Multrix, a small Dutch independent Cloud services provider “avant la lettre”. Later on, when I was working for Shell Global Functions as… Read More Cloud services, old wine in new bags?!
The control illusion Do you need to know all the facts and possible outcomes before making a decision? Actually you can't , the dynamics of life are too complex to oversee all possibilities. It is a common misconception that we make decisions mainly on rational grounds It is a common misconception that we make decisions mainly on… Read More Make better decisions using awareness techniques
on 30 oct 2017 Bernell Geldenhuys Service Management Process Manager at De Sociale Verzekerings Bank asked: "Hi Dimitri, read the article, very good insights and I can definitely see the benefits of this approach. However, I am curious though. Is this all applicable in a DevOps scenario where dev and ops works in 1 team and are fully… Read More Devops and Agile risks are often misunderstood (opsasto Q&A)
How to facilitate the dialogue for business led IT and how this complements the bi-modal IT idea What is happening: Business Led IT is growing, business functions are procuring IT services and building their own facilities to support these services. Not always without risk. <more about business IT> Why is this happening: The cause of… Read More IT Service Operating models in an agile world
The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services
In this short movie we share the story of James and how he learned that the separation of powers is a good practice for the Governance, Risk and Control of IT services. This way of working is part of the Opsasto practice. Trias Politica of Information Security
In this article, we will cover the cutover plan, its purpose and provide guidance for the setting up the structure and agreement. The objective of the cutover period is to ensure the service that has gone in production fulfills the expectations of its users and that the organization can deliver the needed operational quality. Start… Read More The Service Cutover Plan