Make better decisions using awareness techniques

The control illusion Do you need to know all the facts and possible outcomes before making a decision? Actually you can't , the dynamics of life are too complex to oversee all possibilities. It is a common misconception that we make decisions mainly on rational grounds It is a common misconception that we make decisions mainly on… Read More Make better decisions using awareness techniques

Devops and Agile risks are often misunderstood (opsasto Q&A)

on 30 oct 2017 Bernell Geldenhuys Service Management Process Manager at De Sociale Verzekerings Bank asked: "Hi Dimitri, read the article, very good insights and I can definitely see the benefits of this approach. However, I am curious though. Is this all applicable in a DevOps scenario where dev and ops works in 1 team and are fully… Read More Devops and Agile risks are often misunderstood (opsasto Q&A)

IT Service Operating models in an agile world

How to facilitate the dialogue for business led IT and how this complements the bi-modal IT idea. Download the full PDF document OR READ THE FULL ARTICLE BELOW What is happening: Business Led IT is growing, business functions are procuring IT services and building their own facilities to support these services. Not always without risk.… Read More IT Service Operating models in an agile world

Learn how to source for secure and reliable IT services

The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services