Organisations lose value because they have to spend their energy on managing issues long after the introduction of a new IT services. OPSASTO’s Operational Readiness can prevent this. The core idea is to look at the individual ability of people to deliver what is expected and at the organisations’ capability to support this. We use eight assurance areas to guide our efforts. The assurances areas are our navigation aid. They help us focus our attention where it matters, but they are not a dictate. Common sense prevails in OPASATO. It is the team that makes it work and not the processes or tools. It is the team that needs to determine if they are capable and ready and not a process or a plan.

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